Privacy Policy

Glow Medical Group LLC ("Glow Medical Group," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through our website at glowmedicalgroup.com, how we use it, and the choices you have.

Information We Collect

• Contact information you provide: your name, email address, phone number, and message content when you use our contact form or otherwise reach out to us.
• Appointment information: when you book through our online calendar, your booking details are processed by our electronic health record system (Charm EHR).
• Health information: any health information you share with us as a patient is protected under HIPAA and handled according to our Notice of Privacy Practices — not under this website policy.
• Automatically collected information: we do not use advertising pixels or analytics trackers. Our contact page embeds a Google Map, which may set cookies according to Google's privacy policy.

How We Use Your Information

• To respond to your inquiries and provide the services you request.
• To send appointment reminders, confirmations, and follow-up care messages (with your consent).
• To send occasional promotional messages about our services (with your consent).
• To operate, maintain, and improve our website and services.

Text Messaging (SMS)

If you provide your mobile phone number and consent to receive text messages from Glow Medical Group:

• Message types: appointment reminders and confirmations, follow-up care messages, and occasional promotional offers about our services.
• Frequency: message frequency varies.
• Cost: message and data rates may apply.
• Opting out: reply STOP to any message to unsubscribe. For help, reply HELP or contact us at (614) 392-8111.
• Consent is not a condition of purchase.
• Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

How We Share Your Information

We do not sell your personal information. We share it only:

• With service providers who help us operate our practice (for example, our electronic health record system, customer relationship software, and website hosting), who are bound by confidentiality obligations.
• When required by law, such as in response to a court order or legal process.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Your Choices

• Text messages: reply STOP to opt out at any time.
• Email: use the unsubscribe link in any marketing email, or contact us.
• Access, correction, or deletion: email sarah@glowmedicalgroup.com and we will respond to reasonable requests.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on this page, with the "Last updated" date revised accordingly.

Contact Us

Glow Medical Group LLC
152 W Central Ave D
Delaware, OH 43015
(614) 392-8111
sarah@glowmedicalgroup.com